We want you to be pleased with your purchase. Accordingly, we are willing to return or exchange your item*. This policy is applicable within 30 days of your items' shipping date. If 30 days have gone by since your item was shipped, unfortunately we can’t offer you a refund or exchange. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. Some returns may be subject to a 15-20% restocking fee.
Several types of goods are exempt from being returned. We do not accept products that are intimate (e.g. undergarments or bathing/swimwear).
Additional non-returnable items: Gift cards
To complete your return or exchange, first email us directly for a return authorization code (RA Code). Please do not send your purchase back to us without first obtaining the aforementioned code. Email firstname.lastname@example.org for your RA Code.
Once you have obtained your RA Code, you have 2 weeks to ship your item back to our warehouse. If we do not receive the item back within two weeks of the issuance of your RA Code, the item will be returned to you at your own expense. If the item you are attempting to exchange is out of stock, you may choose between a refund (minus restocking fee) or store credit (no restocking fees are applied to store credit).
Custom pieces are not eligible for return.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed minus the cost of shipping, and a credit will be applied to your credit card or original method of payment, within 7-10 business days. (The time frame ultimately depends upon your bank or financial institution.)
Late or missing refunds (if applicable)
If you haven’t received a refund within 7-10 business days from notification that we received your returned item, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale and Custom items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. The same goes for custom colors. They CAN, however, be returned for store credit.
Exchanges (if applicable)
We typically only replace items if they are defective or damaged. Exceptions are made on a case by case basis. Some exchanges may be subject to a 15-20% restocking fee. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
7622 West 61st Place, Summit, IL US 60501.
To return your product, you should mail your product to:
7622 West 61st Place, Summit, IL US 60501
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Accordingly, we will provide a shipping label to assist with your return; however, the cost of return shipping will be deducted from your refund (if applicable). Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
IF YOUR ORDER IS DELIVERED, BUT IS STOLEN FROM YOUR MAIL BOX:
Do not open a claim with the USPS!! That is for us to do. We will make inquiries with the post office and once we have definitively concluded that the package was intercepted, we will take steps to make things right. If you open a claim with the USPS, you void any and all opportunities at obtaining a free replacement piece and will need to re-purchase your order.
Returned Undeliverable Items
In the unfortunate event that your package is returned to our warehouse undeliverable, we will contact you and obtain a corrected or alternate address to re-ship to. We will cover the postage charge for the first re-shipment effort. However, if the package is returned to our warehouse a second time, you will be responsible for paying for the third (and any subsequent) shipment attempts.
We will send an invoice request to you via PayPal and will attempt to re-ship your item once again once payment is received and the appropriate address has been confirmed.
*subject to the terms and conditions on this page.